All services from Translate Master, Unipessoal Lda. are delivered digitally. No physical products are shipped.
All translations delivered by email or secure file transfer link. Certified translations include a signed cover letter. Interpretation sessions are conducted live via the agreed video platform.
Standard: Word (.docx) and PDF. On request: plain text, HTML, XLIFF, SRT (subtitles), VTT (subtitles), or same format as source.
| Package | Standard | With Express Add-on |
|---|---|---|
| Essencial | 8 business days | 48 hours |
| Profissional | 6 business days | 48 hours |
| Empresarial | 5 business days (priority) | Subject to scope |
Business days: Monday to Friday, excluding Portuguese national and Braga regional holidays. Timelines begin from the later of payment receipt or completed project brief.
If we fail to deliver within the agreed timeline due to our error, contact us immediately. We redeliver at no extra cost or issue a full refund if we are unable to deliver within a reasonable extension.